Our mission 211 Palm Beach/Treasure Coast’s mission is to save lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day.
COVID-19 Impact
COVID-19 Testing Site Coming to Florida Atlantic University In cooperation with American Medical Response (AMR)

COVID-19 Testing Site Coming to Florida Atlantic University In cooperation with American Medical Response (AMR)

211 Offers Support and Resources

211 Offers Support and Resources

211 Palm Beach/Treasure Coast

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Ways to help

Crisis Line Volunteer

Supporting callers who are in distress (requires extensive training).
  • Weekly, Monthly
  • 55+, Adults
  • Individuals
  • Virtual, Indoor
  • Formal
  • Weekdays, Evenings, Weekends

Disaster Volunteer

Help out during natural & man made events- may need phone bank help.
  • Occasional
  • 55+, Adults
  • Individuals
  • Virtual, Indoor
  • On-site, Formal
  • Weekdays, Evenings, Weekends

Help Me Grow Program Volunteer

This program is designed to support questions and concerns of families, while providing access to resources and supports. Volunteers assist with making phone calls and doing intakes with families (requires good communication skills, bilingual a plus).
  • Weekly, Monthly
  • 55+, Adults
  • Individuals
  • Virtual, Indoor
  • Formal
  • Weekdays, Evenings, Weekends

Sunshine Daily Telephone Reassurance

Sunshine is a free telephone reassurance program to check on the well-being of seniors (60 plus), the homebound or disabled (can be younger). Volunteers assist by making calls to seniors & housebound individuals. Sunshine service is provided seven days a week between the hours of 7:30am & 5:00pm.
  • Weekly, Monthly
  • 55+, Adults
  • Individuals
  • Virtual, Indoor
  • On-site, Formal
  • Weekdays, Weekends

Teen Ambassador Volunteer

Provides information and promotes 211 services & resources to their community.
  • Occasional, Weekly, Monthly
  • Teens
  • Individuals
  • Indoor, Outdoor
  • Formal
  • Weekdays, Weekends

Community Awareness Volunteer

Helping at outreach events in the community.
  • Occasional
  • 55+, Adults
  • Individuals
  • Event support, Indoor, Outdoor
  • On-site, Formal
  • Weekdays, Evenings, Weekends

Administrative & Data Input

Assist with light office tasks & data entry (need basic computer skills).
  • Occasional, Weekly, Monthly
  • 55+, Adults
  • Individuals
  • Office work, Indoor
  • On-site, Formal
  • Weekdays
Items we need now

We need your donations!

We need to pay overtime for staff- for additional capacity needs, and there is the cost of overtime for existing staff who may be unable to work due to their high risk status or child care needs and may face costs re: short-term disability payments. We paid for professional disinfecting, additional supplies (hand sanitizer, soap etc) due to operating 24/7 in close quarters. We also had to purchase 22 laptops in order to be ready to implement a complete agency-wide remote work plan if needed.
  • In-Kind Donations
How you help Volunteers play a vital role in helping 211 deliver effective and quality services to those in need in our community. We rely heavily on these dedicated individuals in order to keep up with the needs that many individuals in our community are facing.
About us 211 is a confidential, community helpline and crisis hotline service providing immediate guidance and support for individuals and families who find themselves without answers to problems they may face on a daily basis. An array of support and assistance, including information; assessment; advocacy; referral; and linkage to appropriate community agencies, as well as telephone counseling, crisis intervention, and suicide prevention is provided. As the central gateway to health and human services, 211 collects, maintains, and makes available up-to-date resource information via phone, text, email, website, printed guides and directories.
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