211 is here to help

As the issues our community faces have become ever more complex, like the current COVID-19 pandemic, 211 Palm Beach/Treasure Coast has worked to be at the forefront of our community needs. We continue to be here for the communities that we serve 24 hours a day, 7 days a week, providing vital information, resources, emotional support, and crisis counseling to any one that reaches out to us for assistance. As the pandemic continues to have impacts on Palm Beach County and the Treasure Coast we want to remind everyone that in times of disaster 211 is here to listen and here to help.
If you or someone that you know is struggling, do not hesitate to reach out and be connected to one of our highly trained, caring Resource Center Specialists. Individuals and families can call 2-1-1 or text their zip code to 898211, any time of the day or night. They can also visit 211PalmBeach.org or 211TreasureCoast.org to access our online database of community resources or utilize our online chat feature.
The following is a story, highlighting how 211 Palm Beach/Treasure Coast has helped in our community during this crisis:
An elderly woman, “Florence,” who lives in Palm Beach County called 211 Helpline crying, because she was struggling financially and had a great deal of anxiety about the Coronavirus. She explained to the Resource Center Specialist that she had some health issues and her doctor had told her not to go outside. Her family lived out of state and she was not very close to her neighbors so she was also feeling a bit lonely and isolated. Her main concern was that she only had enough food to last her two days. Our Specialist listened to her concerns, validating and supporting her. Because she was 79 years old, Florence was referred to 211’s Elder Crisis Outreach Program (ECO). There, an Elder Advocate, Alice, assessed the situation and was able to bring Florence a box of food the following day from the ECO pantry. Alice also discussed with her the option of having food delivered in the future and explained how ECO could help her arrange for that. They talked about options regarding paying bills and getting medical care, making a plan that worked best for Florence. Alice said she would follow up in a few days and to call if she needed anything. Alice also reviewed steps for Florence to take for her safety, such as hand-washing, wearing face masks and gloves if she did go out or have any interactions with people. Since she lives alone, we encouraged Florence to sign up for our “Sunshine Telephone Reassurance Program” so she can receive daily calls to check in on her well-being. Florence was so happy and grateful that someone had told her to call 211! She said she felt more connected and comforted knowing that she had someone nearby who cared and could offer help. Thanks to 211 and ECO, Florence has been doing well.

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